Refund policy

Return & Refund Policy

At MintShield UK & Ireland, customer satisfaction is our priority.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

  • The product must be unopened and unused.
  • The product must be in its original packaging.
  • Proof of purchase is required.

For hygiene and safety reasons, we cannot accept returns of products that have been opened or used unless they are faulty.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photos of the product
  • A brief description of the issue

We will arrange a replacement or refund where appropriate.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to your original payment method within 5–10 business days.

Shipping costs are non-refundable unless the return is due to our error.